video of myself randomly appear in my albums

( *Apple throttles iCloud downloads in certain situations to preserve Apple device’s battery life. Whether or not the phone is connected to power (= some devices slow down upload activity to protect the battery).The number of apps that are running on the device at the same time (in ‘competition’).Whether the Aura app is open or running in the background.Number and size of uploaded photos or videos (videos take longer!).Photo / Video location (Google Photos offers the fastest uploads, iCloud is the slowest*).

This can take hours or even days and depends on the following variables: It is normal that your selected photos and videos won’t immediately show up on your frame since they first need to upload to our secure cloud server. Ģ) My photos or videos don’t upload/take too long to upload You are trying to upload an entire album or videos via Aura's web uploader ( ) which is not possible as explained in this FAQ.iOS devices: You have limited the Aura app's photo access permissions so it is unable to see all your photos.

The photos are not compatible with the Aura app (we support jpeg, jp2, tiff, gif, png, BMP, heic file format). If the Aura app doesn't show or doesn't allow you to select some of your smart device's videos, photos, or albums, this is usually due to one of the following reasons: Before going through the next steps, we recommend you read our general explanation and best practice article first.ġ) My phone doesn’t show/allow me to select certain photos or videos Since this occasionally causes some confusion, we have created this article to answer the most common questions that our Customer Care team receives. Finally, there may be other people that you invited to the frame who can edit or influence the uploads. iCloud or Google Photos), Aura’s own cloud servers, internal quality filters and the frame itself. However, although the photo or video upload process appears simplistic, it is actually based on a very complex chain of events, involving your home WiFi, Aura App, smart device, file storage platform (e.g. We carefully designed the upload experience to make it as straightforward as possible. Using the Aura app, you can upload videos, photos, and entire albums to your frame.

Video of myself randomly appear in my albums